Relevant Experience
- Senior Consultant: Developing a digital transformation program for one of the largest bank of Iran
- Senior Consultant: Developing a Customer experience management model for one of the largest bank of Iran
- Senior Consultant: Design and implementation of ITIL best practice for 5 large organizations including banks, PSP’s and other Industries in Iran
Professional Certificates
- ITIL4 Managing Professional
- ITIL4 DPI
- ITIL4 DSV
- ITIL4 CDS
- ITIL4 HVIT
- ISO/IEC 20000: Lead Auditor
Profile Summery
Ghazal is experienced in design and implementation of IT Service Management, Application life Cycle Management & Customer Experience design and optimization. She has worked with large scale companies in various industries like Telecommunication and Banking.
Domain Expertise & Subject matter Areas
- Customer Experience Management
- IT Service Management/Governance
- Business Process Management
- Enterprise Architecture
- Business Analysis
Education
- 2022 Phd. Candidate, IT Management (Tarbiat Modares University, Tehran, Iran.)
- 2014 Master of IT Management (AL Zahra University, Tehran, Iran.)
